Shipping policy

SHIPPING AND PROCESSING POLICY

PROCESSING TIME

Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from the shipping transit time selected at checkout.

SHIPPING OPTIONS

Standard Shipping: Estimated delivery within 3–5 business days after processing.

Express Shipping: Estimated delivery within 1–2 business days after processing.

Free Standard Shipping is available on qualifying U.S. orders of $300 or more after discounts and before taxes.

DELIVERY ESTIMATES

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside the control of Pynk Privé Hair Co. may affect delivery.

ORDER TRACKING

Customers will receive tracking information by email once an order has shipped. Please allow up to 24–48 hours for tracking information to update.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Address-change requests must be submitted within two hours of purchase. We cannot guarantee changes after an order enters processing.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the order is resent.

LOST, DAMAGED, OR MISSING PACKAGES

If your package arrives damaged, is lost in transit, or is marked delivered but cannot be located, contact Pynk Privé Hair Co. promptly with your order number. We will assist with the appropriate carrier claim when possible.

Pynk Privé Hair Co. is not responsible for carrier delays or packages confirmed as delivered to the address entered during checkout. High-value orders may require a signature upon delivery.

DOMESTIC SHIPPING

At this time, Pynk Privé Hair Co. ships within the United States only.